1. YOUR RIGHTS AND OBLIGATIONS

THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS.

BY PLACING AN ORDER FOR PRODUCTS FROM THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH SUPERSPRINGS INTERNATIONAL INC., OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

These terms and conditions (these “Terms”) apply to the purchase and sale of products through COM (the “Site”). These Terms are subject to change by SUPERSPRINGS INTERNATIONAL INC. (referred to as “SuperSprings International”, “us”, “we”, or “our” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Site, and you should review these Terms before purchasing any product or services that are available through this Site. Your continued use of this Site after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for products through this Site (see Section 9).

 

2. ORDER ACCEPTANCE AND CANCELLATION

You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us or we will not be obligated to sell the products to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between SuperSprings and you will not take place unless and until you have received your order confirmation email.

You have the option to cancel your order at any time before we have sent your order confirmation email by visiting https://superspringsinternational.com/my-account/ or calling our Customer Service Department at (805) 745-5553.

 

3. PRICES AND PAYMENT TERMS

All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes. Posted prices do not include taxes or charges for shipping and handling. All such taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us before our acceptance of an order. We accept Visa, Mastercard, and American Express for all purchases. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

 

4. SHIPMENTS; DELIVERY; TITLE AND RISK OF LOSS

We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.

Title and risk of loss pass to you upon our transfer of the products to the carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.

 

5. RETURNS AND REFUNDS

Except for any products designated on the Site as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within 30 days of shipment and provided such products are returned in their original condition. To return products, you must obtain a Return Merchandise Authorization (“RMA”) number from our Returns Department by visiting https://superspringsinternational.com/returns-refunds-policy/, or sending an email to support@superspringsint.com, or calling (805) 745-5553. No returns of any type will be accepted without an RMA number.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection. All returns are subject to a 15% restocking fee.

Refunds are processed within approximately 10-15 business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

 

6. LIMITED WARRANTY

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

THIS LIMITED WARRANTY CAN ALSO BE FOUND AT HTTPS://SUPERSPRINGSINTERNATIONAL.COM/WARRANTY/ AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCTS.

NOUS GARANTISSONS QUE LE PRODUIT SERA EXEMPT DE DÉFAUTS DE MATÉRIAUX ET DE FABRICATION PENDANT LA PÉRIODE DE GARANTIE APPLICABLE (TELLE QUE DÉFINIE CI-DESSOUS).

DANS LA MESURE OÙ LA LOI NE L'INTERDIT PAS, CETTE GARANTIE EST EXCLUSIVE ET REMPLACE TOUTES LES AUTRES GARANTIES, ORALES, ÉCRITES, STATUTAIRES, EXPRESSES OU IMPLICITES. A L'EXCEPTION DES GARANTIES EXPRESSES CONTENUES DANS LA PRESENTE DECLARATION DE GARANTIE LIMITEE ET DANS LA MESURE OU LA LOI NE L'INTERDIT PAS, NOUS DECLINONS TOUTE AUTRE GARANTIE, EXPRESSE OU IMPLICITE, LEGALE OU AUTRE, Y COMPRIS, SANS LIMITATION, LES GARANTIES DE QUALITE MARCHANDE ET D'ADEQUATION A UN USAGE PARTICULIER.

CERTAINS ETATS OU PAYS N'AUTORISENT PAS LES CLAUSES DE NON-RESPONSABILITE DES GARANTIES IMPLICITES, DE SORTE QUE LA PRESENTE CLAUSE DE NON-RESPONSABILITE PEUT NE PAS S'APPLIQUER A VOUS. DANS LA MESURE OÙ CES GARANTIES NE PEUVENT ÊTRE EXCLUES EN VERTU DES LOIS DE VOTRE JURIDICTION, NOUS LIMITONS LA DURÉE ET LES RECOURS DE CES GARANTIES À LA DURÉE DE LA PRÉSENTE GARANTIE LIMITÉE EXPRESSE.

NOTRE RESPONSABILITÉ POUR LES PRODUITS DÉFECTUEUX EST LIMITÉE À LA RÉPARATION OU AU REMPLACEMENT COMME DÉCRIT CI-DESSOUS DANS LA PRÉSENTE DÉCLARATION DE GARANTIE.

CETTE GARANTIE LIMITÉE À VIE EST LA SEULE GARANTIE OFFERTE EN RAPPORT AVEC VOTRE PRODUIT SUPERSPRINGS INTERNATIONAL. SUPERSPRINGS INTERNATIONAL N'ASSUME NI N'AUTORISE AUCUN VENDEUR, DÉTAILLANT OU AUTRE PERSONNE OU ENTITÉ À ASSUMER EN SON NOM TOUTE AUTRE OBLIGATION OU RESPONSABILITÉ EN RAPPORT AVEC CE PRODUIT OU CETTE GARANTIE LIMITÉE.

6.1 WHO MAY USE THIS WARRANTY?

We extend this limited warranty only to the original owner who has registered their product (“you”). It does not extend to any subsequent owner or other transferee of the product.

We reserve the rights to: (a) require your proof of purchase as a condition of this warranty, (b) make future revisions to this limited warranty without prior notice.

Veuillez noter que cette garantie ne s'applique qu'aux produits achetés auprès d'un vendeur autorisé de SuperSprings International qui est soumis aux contrôles de qualité de SuperSprings International et qui les respecte, sauf si la loi l'interdit.

6.2 WHAT DOES THIS WARRANTY COVER?

Sous réserve des conditions, exclusions et limitations de la présente déclaration de garantie, SuperSprings International, Inc. garantit à l'acheteur initial uniquement que son produit SuperSprings International est exempt de défauts de matériaux et de fabrication pendant la période de garantie applicable, telle que définie ci-dessous.

6.3 WHAT DOES THIS WARRANTY NOT COVER?

Votre garantie limitée à vie ne couvre pas les dommages résultant de ou liés à tout véhicule, produit ou combinaison de composants autre que le produit SuperSprings International. Votre garantie limitée à vie ne couvre pas non plus les véhicules, les produits ou les composants fournis par nous ou par d'autres et dont nous déterminons qu'ils ont été endommagés par ou soumis à :

• Utilisation du véhicule au-delà du poids nominal brut du véhicule, du poids combiné du véhicule / des capacités de remorquage ou d'autres spécifications ou limitations de conception du fabricant de l'équipement d'origine ;
• Usure normale, détérioration de la forme ou de la puissance du ressort, altération, modification du produit, installation incorrecte ;
• Les rayures ou les défauts de finition des produits (revêtement en poudre, peinture, etc.) ou les dommages dus au transport ;
• Utilisation anormale ou abusive, y compris l'utilisation de produits autres que ceux recommandés dans le guide d'application de SuperSprings International en vigueur ou dans les instructions ;
• Courses ou autres compétitions ou concours de véhicules ;
• Accidents, impacts de rochers, d'arbres, d'obstacles ou d'autres aspects de l'environnement, ou autres actions ou événements échappant à notre contrôle raisonnable ;
• Utilisation commerciale lourdement chargée sur des routes non pavées ;
• Failure to follow the product instructions or to perform any preventive maintenance; or Modifications or unauthorized repair.

6.4 WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for as long as you own the vehicle on which the product was installed, for all consumer applications. All commercial applications are warrantied for 3 years, starting on the date of purchase. (Each, as applicable, the “Warranty Period”)

“Commercial applications” means any vehicle intended for, licensed for, or used (partially or otherwise) in connection with a business or trade and shall include, but not be limited to, “Commercial Motor Vehicles” as defined or intended by the U.S. Code of Federal Regulations. All other applications are “consumer applications.”

The Warranty Period will not be extended if we repair or replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.

6.5 WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

En ce qui concerne tout produit défectueux pendant la période de garantie, nous nous engageons, à notre seule discrétion, à réparer ou à remplacer gratuitement ce produit (ou la pièce défectueuse). Nous paierons également les frais d'expédition et de manutention pour vous renvoyer le produit réparé ou de remplacement. Nous ne vous rembourserons pas les réparations ou les pièces de rechange fournies par une autre personne.

6.6 HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, click the link at the top of this web page or contact SuperSprings International at (805) 745-5553 or (800) 898-0705 or email warranty@superspringsint.com to first obtain a Returned Merchandise Authorization (RMA) number. No warranty service will be provided without an RMA number.

All removal, shipping and installation costs are your responsibility. If a replacement part is needed before yours can be returned, you must first purchase the replacement part through SuperSprings International. Then, if we determine your part to be covered under a valid warranty claim, you will be credited the purchase price.

6.7 LIMITATION OF LIABILITY

LES RECOURS DÉCRITS CI-DESSUS SONT VOS SEULS ET UNIQUES RECOURS ET NOTRE ENTIÈRE RESPONSABILITÉ EN CAS DE VIOLATION DE LA PRÉSENTE GARANTIE LIMITÉE. NOTRE RESPONSABILITÉ NE DÉPASSERA EN AUCUN CAS LE MONTANT RÉEL QUE VOUS AVEZ PAYÉ POUR LE PRODUIT DÉFECTUEUX, ET NOUS NE SERONS EN AUCUN CAS RESPONSABLES DES DOMMAGES OU PERTES CONSÉCUTIFS, ACCESSOIRES, SPÉCIAUX OU PUNITIFS, QU'ILS SOIENT DIRECTS OU INDIRECTS.

CERTAINS ETATS N'AUTORISENT PAS L'EXCLUSION OU LA LIMITATION DES DOMMAGES ACCESSOIRES OU INDIRECTS, DE SORTE QUE LA LIMITATION OU L'EXCLUSION CI-DESSUS PEUT NE PAS S'APPLIQUER A VOUS.

6.8 WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US?

Nous sommes très fiers de notre service à la clientèle. Toutefois, si, pour une raison quelconque, vous n'êtes pas satisfait du traitement de votre demande de garantie, vous pouvez recourir à la procédure informelle de règlement des litiges suivante, à moins que vous ne choisissiez d'engager une procédure devant le tribunal des petites créances à notre encontre.

If you have a concern or dispute, please send a written notice describing your concern or dispute and your desired resolution to: support@superspringsint.com

We will attempt, in good faith, to resolve the dispute with you. If the dispute has not been resolved within 40 days of our receipt of your written notice, we and you agree to the dispute to be resolved by arbitration in Santa Barbara, California, as described in Section 11, below.

 

7. GOODS NOT FOR RESALE OR EXPORT

You agree to comply with all applicable laws and regulations of the various states and of the United States including all Export Regulations, as defined below. You represent and warrant that you are buying products from the Site for your own personal or household use only, and not for resale or export.

 

8. PRIVACY

We respect your privacy and are committed to protecting it. Our Privacy Policy at https://superspringsinternational.com/privacy-policy/ governs the processing of all personal data collected from you in connection with your purchase of products through the Site.

 

9. FORCE MAJEURE

Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached this Agreement, for any failure or delay in fulfilling or performing any term of this Agreement (except for any of your obligations to make payments to us hereunder), when and to the extent such failure or delay is caused by or results from acts beyond the impacted party’s (“Impacted Party”) reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”):

(a) acts of God; (b) flood, fire, earthquake, public emergency, epidemics, or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) telecommunication breakdowns, power outages or shortages, lack of warehouse or storage space, inadequate transportation services, or inability or delay in obtaining supplies of adequate or suitable materials; and (i) other events beyond the reasonable control of the Impacted Party.

The Impacted Party shall give notice within 30 days of the Force Majeure Event to the other party, stating the period of time the occurrence is expected to continue. The Impacted Party shall use diligent efforts to end the failure or delay and ensure the effects of such Force Majeure Event are minimized. The Impacted Party shall resume the performance of its obligations as soon as reasonably practicable after the removal of the cause. In the event that the Impacted Party’s failure or delay remains uncured for a period of 30 consecutive days following written notice given by it under this Section 9, either party may thereafter terminate this Agreement upon 30 days’ written notice.

 

10. GOVERNING LAW AND JURISDICTION

All matters arising out of or relating to these Terms are governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the State of California.

 

11. DISPUTE RESOLUTION AND BINDING ARBITRATION

11.1 AGREEMENT TO ARBITRATE

YOU AND SUPERSPRINGS INTERNATIONAL ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.

ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.

The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this Section 11. (The AAA Rules are available at org or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this section.

The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of this arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator(s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.

11.2 INDIVIDUAL CLAIMS ONLY

You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 60 days of your purchase. The arbitration or small-claims court proceeding will be limited solely to your individual dispute or controversy.

You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR SUPERSPRINGS INTERNATIONAL WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR IN ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.

If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.

 

12. ASSIGNMENT

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 12 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

 

13. NO WAIVERS

The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of SuperSprings International.

 

14. NO THIRD-PARTY BENEFICIARIES

These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

 

15. NOTICES

To You

We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

To Us

To give us notice under these Terms, you must contact us as follows: (i) by email to marketing@superspringsint.com; or (ii) by personal delivery, overnight courier or registered or certified mail to SuperSprings International Inc., 5251 6th Street, Carpinteria, CA 93013. We may update the facsimile number or address for notices to us by posting a notice on the Site. Notices provided by personal delivery will be effective immediately. Notices provided by facsimile transmission or overnight courier will be effective one business day after they are sent. Notices provided by registered or certified mail will be effective five business days after they are sent.

 

16. SEVERABILITY

If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

 

17. ENTIRE AGREEMENT

Our order confirmation, these Terms, our Website Terms of Use, and our Privacy Policy will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.